Last updated: October 13, 2026

These Terms and Conditions (“Terms”) govern your use of the website www.cloxgen.com and the services provided by CLOXGEN (Private) Limited (“CLOXGEN”, “we”, “us” or “our”), including web hosting, VPS and server solutions, cloud infrastructure, software development, data center solutions and IT infrastructure services (the “Services”). By using our website or Services, you agree to these Terms.

1. Services

We provide the Services described on our website and in any quotation, proposal, order or agreement between you and CLOXGEN. Where a signed agreement or approved quotation contains different terms, that document will apply to that specific service.

2. Accounts and Accuracy of Information

You agree to provide accurate and complete information, keep your contact and billing details up to date, and keep your account passwords and access credentials secure. You are responsible for all activity that happens under your account.

3. Orders, Pricing and Payment

• Prices are shown on our website or provided in a quotation and may change. Price changes will not affect a service period that has already been paid for.
• Services are billed in advance for the selected billing cycle unless agreed otherwise in writing.
• Invoices must be paid by the due date. Late or non-payment may result in suspension or termination of the Services.
• Applicable taxes will be added as required by law.

4. Acceptable Use

You may not use our Services or infrastructure to:

• Host, store or distribute illegal content, or content that infringes the intellectual property or privacy rights of others.
• Send spam or unsolicited bulk email, or run phishing or fraudulent websites.
• Distribute malware, launch attacks, scan or break into other systems, or run denial-of-service activity.
• Use resources in a way that harms the stability or performance of our servers or other customers.
• Violate any applicable law or regulation.

We may suspend or terminate Services that violate this section, with or without prior notice, depending on the seriousness of the violation.

5. Customer Content and Backups

You keep ownership of the websites, applications, data and files you store on our infrastructure, and you are responsible for that content. While we provide backup management where included in your plan, you are responsible for keeping your own independent backups of important data.

6. Service Availability and Support

We work to keep our Services reliable, secure and available, with monitoring and technical support. However, Services may sometimes be interrupted for scheduled maintenance, upgrades, security updates or events outside our control. Any specific uptime or response-time commitments apply only when stated in a written agreement or service level agreement.

7. Software Development Projects

The scope, timeline, deliverables, payment schedule and ownership of code for software development projects are set out in the project proposal or agreement. Unless agreed otherwise in writing, ownership of the final delivered work transfers to the client after full payment, while CLOXGEN keeps ownership of its pre-existing tools, libraries and know-how.

8. Cancellation and Refunds

You may cancel a Service by contacting us before the next billing date. Refunds, if any, depend on the type of Service and the terms of your order or agreement. Fees for domains, licenses, setup work and services already delivered are generally non-refundable.

9. Intellectual Property

The CLOXGEN name, logo, website content and design are the property of CLOXGEN (Private) Limited and may not be copied or used without our written permission.

10. Limitation of Liability

To the maximum extent permitted by law, CLOXGEN is not liable for indirect, incidental or consequential losses, including loss of profits, revenue, data or business opportunities. Our total liability for any claim related to the Services is limited to the amount you paid us for the affected Service during the three months before the claim arose.

11. Indemnity

You agree to indemnify and hold CLOXGEN harmless from claims, damages and costs arising from your content, your use of the Services, or your breach of these Terms.

12. Termination

Either party may end the Services in line with the order or agreement. We may suspend or terminate Services for non-payment, abuse, security risks or breach of these Terms.

13. Governing Law

These Terms are governed by the laws of Pakistan, and any disputes will be subject to the jurisdiction of the courts of Karachi, Pakistan.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of our website or Services means you accept the updated Terms.

15. Contact Us

CLOXGEN (Private) Limited
B-1 3-V PECHS Block-2, Karachi, Pakistan, 74400
Email: info@cloxgen.com
Phone: 021-33461002