Last updated: October 13, 2026

CLOXGEN (Private) Limited (“CLOXGEN”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit www.cloxgen.com or use our hosting, VPS, server, cloud, software development, data center and IT infrastructure services, how we use it, and the choices you have.

1. Information We Collect

Information you give us. When you fill in our contact, quote or newsletter forms, or contact us by email or phone, we collect the details you provide, such as your name, email address, phone number, company name, the service you are interested in and the content of your message.

Account and service information. When you become a customer, we may collect billing and contact details, domain names, server and account configuration, and records of support requests needed to provide and support our services.

Technical information. When you visit our website, our servers and analytics tools may automatically record information such as your IP address, browser type, device, pages visited, referring page and the date and time of your visit.

Cookies. Our website uses cookies and similar technologies to keep the site working, remember preferences and understand how visitors use the site. You can control or delete cookies through your browser settings; some parts of the site may not work properly without them.

2. How We Use Your Information

• To respond to your inquiries, quote requests and support tickets.
• To provide, operate, maintain and secure our hosting, server, cloud and software services.
• To send service notices, invoices, security alerts and administrative messages.
• To send newsletters or updates, only where you have subscribed. You can unsubscribe at any time.
• To improve our website, services and customer experience.
• To detect, prevent and respond to fraud, abuse, security incidents and violations of our Terms.
• To comply with applicable laws, regulations and lawful requests from authorities.

3. Data Hosted on Our Infrastructure

Websites, applications, databases, emails and files that customers store on CLOXGEN servers belong to the customer. We do not access, use or share this customer content except as needed to provide and support the services, keep our infrastructure secure, carry out instructions from the customer, or comply with the law.

4. How We Share Information

We do not sell your personal information. We may share it only:

• With trusted service providers (for example payment, email, data center and software providers) who help us run our business and are required to protect your information.
• When required by law, regulation, court order or a lawful request from a government authority.
• To protect the rights, property and safety of CLOXGEN, our customers or others.
• As part of a merger, acquisition or sale of business assets, in which case your information would remain subject to this policy.

5. Data Security

We use reasonable technical and organizational measures to protect information, including access control, server hardening, firewall protection, security updates, monitoring and backups. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, for as long as you are our customer, or as required by law, accounting or legal obligations. Backups are deleted on their normal rotation schedule.

7. Your Choices and Rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. To make a request, email us at info@cloxgen.com. We may need to verify your identity before responding.

8. Third-Party Links

Our website may link to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

9. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

CLOXGEN (Private) Limited
B-1 3-V PECHS Block-2, Karachi, Pakistan, 74400
Email: info@cloxgen.com
Phone: 021-33461002